FAQs

For Company

Please contact our sauna room experts directly, if below answers cannot help you

How is brand?

Sauna Direct is the famous Top 5 brand Sauna Room manufacturer of China, has:
– 16 years sauna room manufacturer experience.
– 50000 square meters factory
–1 year warranty (freely) for all products.

What Certifications do you have?

ISO9001, CE, SASO, CO, ETL, FTA certifications etc. 100% quality check and durable testing before each of shipment.

What is products warranty?

1 year warranty (freely) for all standard products.

How do you provide sauna room support while you are at China?

We do international business for 16 years, you just take picture, video with specific description via mail, our technical team will analyze and support accordingly.
Also can support through whatsapp and telephone conference.

What is your Payment methods?

Accept payment via T/T (Bank transfer), Western Union, Paypal.

How long is your production time?

Amount over 10000 USD, 30% T/T deposit in advance and balance payment upon copy of B/L or L/C at sight; amount less than 10000 USD, full payment in advance.

What is the Shipping Way?

20-30 days by sea to your nearest seaport,
2-5 days by air to your nearest airport,
3-5 days by express to your doorstep,
10-15days by DDP shipping through sea, to your doorstep, with all customs cleared and tax paid, no need any extra cost for USA and Canada areas.

For Products

What kind of sauna room solutions you can provide?

We supply wooden infrared sauna rooms from one to five persons; Steam sauna room from one to eight persons. Also, we have the portable sauna tent for availability. Not only the indoor style, we have outdoor barrel sauna room for choice.

What kind of wood do you use?

FSC Certificated Canada-imported Hemlock, Western Red Cedar, Pine wood.

What kind of heaters do you have for infrared sauna room?

Most case, we have carbon heater, ceramic heater and full spectrum heater.

Can we use Harvia heater with the barrel sauna room?

Yes, we also accept Harvia heater.

Can you combine infrared heater with electric stove together?

Yes.

We can, and it is our hot one.

What does the sauna room temperature when it works?

Infrared sauna room—60 Celsius

Steam sauna room—90 Celsius

Sauna room can use outdoor? Any roofing/shelter required?

All of outdoor sauna rooms can be use outdoor without shelter.
But it will be better if you can add a roofing/shelter, which can improve the user experience.

How do you pack and protect your sauna?

Our sauna room will be split in portions and then packed with carton box or wooden carton which is sea-worthy and can help to protect the item strongly even though in bad weather.

How long is the guarantee for your indoor sauna?

The guarantee of sauna body and electric appliance are different. Sauna body have a three years guarantee; Electric have a one-year guarantee.

Can you do the OEM or ODM business for the customers?

Yes, we could do the OEM or ODM business as long as the customers could issue an official letter of authorization of your own brand, we will try our best to show you the good quality products and help you to win more market share.

Could you put our logo on the sauna room?

Exactly, we can make the logo. Customer only need to pay the mold at first time, then it can be lasting used free in charge in future cooperation.

When can I get the price of product?

We usually quote within 24 hours after we get your inquiry. Please call me if you are in urgent to get the price so that we will take your inquiry with top priority.

Are you factory or trading company?

We’re a reliable factory who has 16 years of experiences in manufacturing sauna products including far infrared sauna, traditional steam sauna, barrel sauna room, portable infrared sauna tent, portable steam sauna tent etc.

Do you provide customization service ?

Yes, we are able to customize the size of products and packaging upon your request.

How can I get a sample to check your quality?

After price confirmation, you can require for samples to check our quality.

Can we mix different models in a container?

Yes. For a 20’FT container, we accept 2 different models; for 40’HQ container, we accept 3 different models.